1. PARTIES / AGREEMENT

(a) These terms and conditions together with any relevant written order confirmation of Studio Toogood Limited ("the Company") issued to a relevant purchaser ("the Customer") constitute the sole contract ("the Agreement"), between the Company and the Customer in respect of the supply by the Company to the Customer of bespoke furniture and other applicable products as identified on the order confirmation ("the Product").

(b) Where the Customer is a consumer identified as such the Agreement shall not preclude any inalienable statutory rights of the Customer. In all other cases the supply shall be a business-to-business supply in the course of trade.

(c) The Agreement is the entire agreement between the Company and the Customer to the exclusion of any statement, promise, presentation, assurance or warranty made or given by or on behalf of the Company other than as set out in the Agreement. No sales or promotional material or physical or digital content form any part of the Agreement:

2. PRODUCT SPECIFIC TERMS / CAVEATS

(a) It is essential that the Customer appreciates the unique, natural components, and handmade features of the Product.

(b) The Company therefore advises and the Customer accepts as conditions precedent and subsequent to supply that:

(i) The hand-made and hand-finished features of Product may involve variations in appearance including in colours of lacquers and other materials and certain discolouration over time. Product marketing materials and samples are representative only and the Customer acknowledges and accepts the tolerances inherent in the materials and products. The hand-made nature and finishing of the materials necessarily involve variations and idiosyncrasies in look, feel and marking, as well as occasional natural blemishes;

(ii) Hand-held devices, computer screens, browser applications and print-outs may render colours, tone and contrast in a manner which does not correspond to the Product as supplied;

(iii) Full enjoyment, use, appearance and longevity of the Product will depend on the Customer's adherence to all maintenance, cleaning and care recommendations.

3. PRICING / PAYMENT

(a) Pricing

(i) Prices are based on prevailing economic conditions and the knowledge of the Company, for example in relation to cost of materials, at the time of publication. The Company reserves the right to change published prices of any Product at any time without prior notification.

(ii) Prices charged will be the current published prices on the day on which an order confirmation is issued unless otherwise confirmed in writing by the Company.

(iii) Quotations in advance of any confirmation order are valid for 30 days and this only applies to the value of the Product and does not include shipping charges and costs which will be advised once shipping is confirmed.

(b) Payment

(i) A non-refundable 50% deposit or 100% upfront payment depending on terms is payable on issue of the confirmation order in order for production to be scheduled. This deposit is the Customer's irrevocable confirmation of the order and any changes or cancellations beyond this point will result in the loss of the deposit by the Customer subject to the Company's other rights and remedies.

(ii) Payments must be made in accordance with the terms stated in the Company's order confirmation to the Customer and the Agreement. The Company reserves the right to suspend, postpone or cancel supply and delivery in the event of whole or partial default by the Customer.

(iii) Once an order has been completed and a balancing invoice or payment notification is sent to the Customer by e-mail, payment should clear the Company's account within 14 working days of the date of such email. Failure to do so will result in an additional fee of 5% of the total value of the order to be paid by the Customer before the Product is released.

(iv) If any balance due is not received within 30 days of final invoice the Company shall have the right to cancel the order and retain all rights in the Product as well forfeiting any deposit.

(v) Invoices shall conclusively be deemed accurate, final and binding in so far as not disputed within 20 days of invoice date or upon any earlier payment.

4. ORDER CONFIRMATION / NO CANCELLATION

(a) Products are made to order and as such all confirmed orders are final, non-refundable and non-exchangeable. Returns are not available to the Customer other than as set out below.

(b) It is the sole responsibility of the Customer to examine and verify the specification of made-to-order Product as outlined in the order confirmation provided to the Customer. The Company has no responsibility or liability for any issues which such verification should have revealed.

(c) For the avoidance of doubt cancellation is not available to the Customer once the deposit has been paid or production of the relevant Product has been instigated.

5. DELIVERY / ACCEPTANCE / COMPLAINTS

(a) Stated delivery schedules as set out in any order confirmation are indicative, non-binding and refer to the anticipated date of delivery to the shipper. Unless otherwise agreed all delivery charges are additional to the price of the Product. Any time critical deadline must always be highlighted by the Customer in advance and is conditional upon acceptance by the Company. The Company will make reasonable efforts to deliver all Product within the period agreed with the Customer but its obligation is to deliver Product as soon as reasonably practicable. Delays in delivery will not give right to cancellation or deduction or indemnities of any kind. The Company reserves the right to make partial deliveries.

(b) All EX-WORKS orders not collected within 3 weeks from the ready goods date notified to the Customer will incur a weekly storage fee of £50 GBP, this fee will have to be settled within 14 working days of the release date.

(c) The Company is not responsible for any loss or damage incurred during transit Ex Works.

(d) The Customer is responsible for inspecting the Product upon delivery and any shortage or defect in the Product at delivery must be notified to the Company in writing together with adequate photographic proof within 5 working days from the receipt of the Product. Failure to do so will void the Company's warranty.

6. FORCE MAJEURE

(a) Neither party shall be deemed to be in breach of this Agreement, or otherwise be liable to the other, by reason of any delay in performance or non-performance of any of its obligations under this Agreement to the extent that such delay or non-performance is caused by any act of God, flood, lightning, fire, war, military operations or riot (an 'Event of Force Majeure').

(b) The party affected by any Event of Force Majeure shall promptly give the other party notice of the nature and extent of the Event of Force Majeure and the parties shall enter into bona fide discussions with a view to alleviating its effects or to agreeing upon such alternative arrangements as may be fair and reasonable.

(c) If a party is affected by the Event of Force Majeure and an applicable notice in relation to the Event of Force Majeure has not been withdrawn within 30 business days of service by the other party, then the latter party shall be at liberty to terminate this Agreement with immediate effect by serving notice accordingly. The service of such notice shall be without prejudice to any rights or obligations which have accrued prior to termination.

7. TITLE / PROPERTY / RISK

(a) The risk of loss or damage to the Product passes to the Customer upon delivery as specified in the order confirmation.

(b) Any Product delivered to the Customer remains the property of the Company until payment in full of all amounts due to it from the Customer have been received by the Company. If the Customer is in breach of the Agreement the Company may exercise its ownership rights over the Product and recover possession of the Product after notice to the Customer, which recovery the Customer undertakes to enable immediately at its cost.

(c) If the Company has notified the Customer that the Product is ready for delivery and the Customer has not within 3 weeks taken delivery of the Product, the Company may resell or otherwise dispose all or part of the Product subject to the continuing liability of the Customer for all the Customer's liabilities including storage charges to the date of any relevant sale or disposal.

8. WARRANTIES

(a) The Company provides a two-year Product warranty from the actual shipping date in respect of identifiable manufacturing defects only. Normal wear and tear, including on finish, and indirect damage to persons or articles is not covered by this warranty nor will the Company accept responsibility where the Product has been damaged, abused or subject to material neglect in maintenance, cleaning, or care.

(b) Where a defect has been properly notified, the Customer will, if so requested by the Company, return the goods to the Company at the Customer's sole cost. If the Company's inspection and testing confirms that the returned Product contains defects for which the Company is liable, then the defect will be remedied as the Company determines and the reasonable costs of return incurred by the Customer will be refunded.

(c) Any modifications made to the product after delivery will void the warranty.

(d) The Customer warrants that:

(e) the Customer has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Company which is not set out in the Agreement;

(f) the Customer will adhere to any maintenance, cleaning and care recommendations of the Company in respect of the Product.

9. LIMITATIONS AND EXCLUSIONS (“PPSA”)

(a) Other than as set out in the Agreement and subject to clause 1)b) the Company shall have no liability whatsoever in respect of the Product or otherwise in respect of the Agreement.

(b) For the avoidance of doubt the limitation and exclusion set out in this clause shall not apply in the case of personal injury or death so far as caused by defect in design or manufacture or in the case of fraud.

10. DATA & GDPR

(a) The Company is a General Data Protection Regulations ("GDPR")-compliant business which has regard to relevant rights of data subjects. Whilst the Agreement is of overriding effect in relation to any supply of Product to the Customer, they do not seek to amend or vary such inalienable rights that any data subject may enjoy pursuant to the GDPR and in this regard reference should be made to the Company's current privacy and data policy as updated from time to time. In accordance with such policy for the purposes of the Agreement the Company shall maintain and retain as a matter of record such information and proper accounting records for such period in each case as may be required by law. Consent by a data subject to participation in the Company's marketing communications and activities will at all times be a matter for separate express consent which may be withdrawn freely at any time by a data subject. The Customer where a business warrants that it is GDPR-compliant and will at all times have regard to the rights and interests of data subjects.

11. GENERAL PROVISIONS

(a) English is the language of the Agreement and the only language which may be applied in construing and interpreting it.

(b) To the extent that any provision of the Agreement is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed not to be a part of the Agreement, and it shall not affect the enforceability of the remainder of the Agreement nor shall it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

(c) No purported variation of the Agreement shall be effective unless it is in writing and signed or published by or on behalf of the Company.

(d) The rights, powers and remedies conferred on any party by the Agreement and remedies available to any party are cumulative and are additional to any right, power or remedy which it may have under general law or otherwise

(e) Either party may, in whole or in part, release, compound, compromise, waive, or postpone, in its absolute discretion, any liability owed to it or right granted to it in the Agreement by the other party without in any way prejudicing or affecting its rights in respect of that or any other liability or right not so released, compounded, compromised, waived or postponed.

(f) A waiver of any right under the Agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and the circumstances for which it is given.

(g) No single or partial exercise, or failure or delay in exercising any right, power or remedy by any party shall constitute a waiver by that party of, or impair or preclude any further exercise of, that or any right, power or remedy arising under the Agreement or otherwise.

(h) No term of this Agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

(i) Any notice to a party under the Agreement shall in the case of notice from you to the Company be in writing by way of e-mail to the Customer Relations addresses provided below and in the case of notice from the Company to you to the e-mail address provided by you in connection with the applicable order or such other e-mail address as the Company may accept as valid and appropriate, subject to verification. A notice shall be deemed received and served in accordance with evidence of satisfactory transmission of the relevant e-mail without rejection. No party shall prevent or delay the service on it of a notice connected with the Agreement.

(j) The Agreement may be amended from time to time by the Company in its discretion and any such amendments or modifications will be binding up to you as at the date of their stated publication.

(k) The Agreement is to be construed and interpreted in accordance with the laws of England and Wales, the courts of which shall be of sole jurisdiction. Each of the parties shall at all times take all reasonable steps to minimise and mitigate any loss which it may suffer for which the relevant party is entitled to bring a claim against the other party under the Agreement. In no circumstances shall the Customer bring or seek to commence any formal legal process or claim without first having engaged fully and constructively in dispute resolution under the auspices of the Company's nominated independent agency for such purposes.

(l) Any queries arising in connection with an order or the Agreement or other requests for information or notices should be communicated to the Company, which may be contacted as below:

• Email : sales@fayetoogood.com (required in the case of notice)
• Telephone: +44 (0)20 7226 1061

Last updated: January 6, 2026

Faye Toogood operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Toogood is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@fayetoogood.com or contact us at 48A Union Street, London, ENG, SE1 1TD, GB For the purpose of applicable data protection laws, we are the data controller of your personal information.

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Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and mobile applications for the following purposes:

• Authentication, Customisation, Security and Other Functional Cookies. Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the Services, such as your language preference.  

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This information may also include details about your use of this website, including:

• Clicks
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We share this information with Shopify, our website analytics provider, to learn about site traffic and activity.

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